Refund policy

Return & Refund Policy

Last Updated: August 4, 2026

At Nastofy, we aim to provide quality products and a smooth shopping experience. If you receive a product that is damaged, defective, or incorrect, we are here to help.

1. Return Eligibility

A return request may be accepted if:

  • The product received is damaged or defective.

  • You received an incorrect product.

  • The product is unused and in its original condition, where applicable.

  • Original packaging, tags, accessories, and other included items are available.

  • The return request is submitted within the applicable return period.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to request a return or replacement.

Return requests submitted after this period may not be accepted.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

For verification, we may request:

  • Clear photographs of the product

  • Photographs of the packaging

  • A short unboxing video, where available

  • Order details

This helps us investigate the issue and provide an appropriate resolution.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, or other applicable restrictions.

Products that have been used, altered, damaged after delivery, or returned without the required accessories or packaging may also be rejected.

5. Refunds

Once the returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will generally be processed within 5–7 business days after approval.

The actual time for the amount to reflect in your account may depend on your bank or payment provider.

6. Replacement

Where applicable, Nastofy may offer a replacement instead of a refund for eligible damaged, defective, or incorrect products.

Replacement availability may depend on product stock.

7. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we may arrange or cover the applicable return shipping cost.

For other eligible returns, shipping charges may apply.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. Contact Us

For return, replacement, or refund assistance:

Email: support@nastofy.in
Phone: +91 9365808784

Nastofy
Bylane-7, Bordoloi Nagar, Sector-3, Amrit Tamuly, 786125 Tinsukia, Assam, India